{"xsrfToken":"3fd9c8f2221be1da2847c1f7b9b3124c604a9388_lout","branding":{"id":"5","key":"sup","name":"Support - CPL GmbH","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3d750df7-418c-4d31-91fc-72f0b09b9e41/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZGIwZmFhNy0xMjQ4LTRmNWMtYjRiNC0zNzg2OWVlMDk4NDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNkNzUwZGY3LTQxOGMtNGQzMS05MWZjLTcyZjBiMDliOWU0MSI6WyJyZWFkIl19LCJleHAiOjE3NDcwODYyODksIm5iZiI6MTc0NzA4NTY4OX0.IQVKYPvYvGX8fx-xjMDhEcIbB4eoLj0rDTG2P02VcHs&client=7db0faa7-1248-4f5c-b4b4-37869ee09847&mode=fit","logoId":"3d750df7-418c-4d31-91fc-72f0b09b9e41","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center of CPL GmbH","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Wiki-Access","userInitialAnnouncementMessageWiki":"<p>To access our wiki please follow the following link:<br> <a href=\"https://wiki.cpl.gmbh\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://wiki.cpl.gmbh</a></p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Wiki der CPL GmbH","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center of CPL GmbH","sharedPortalName":"Help Center","announcementHeader":"Wiki-Access","announcementMessage":"To access our wiki please follow the following link:\n[https://wiki.cpl.gmbh|https://wiki.cpl.gmbh]","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center of CPL GmbH","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#001f39","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c42965d6-771c-4a95-bf69-12532930d48b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZGIwZmFhNy0xMjQ4LTRmNWMtYjRiNC0zNzg2OWVlMDk4NDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM0Mjk2NWQ2LTc3MWMtNGE5NS1iZjY5LTEyNTMyOTMwZDQ4YiI6WyJyZWFkIl19LCJleHAiOjE3NDcwODYyODksIm5iZiI6MTc0NzA4NTY4OX0.QrLIxU7WRGQ1aJLwCsdQdlfW7Gju9uhU0jk3Yt_4Nos&client=7db0faa7-1248-4f5c-b4b4-37869ee09847&height=300&mode=fit","bannerMediaApiFileId":"c42965d6-771c-4a95-bf69-12532930d48b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"sup","projectId":10014,"serviceDeskId":5,"name":"Support - CPL GmbH","description":"<p>Welcome! You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"49","name":"Data protection request","descriptionHtml":"","callToAction":"Data protection request","introHtml":"","icon":10515,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[11],"key":""},{"id":"34","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[8],"key":""},{"id":"33","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[6],"key":""},{"id":"44","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[9,10,6],"key":""},{"id":"46","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[9,10],"key":""},{"id":"38","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[8],"key":""},{"id":"40","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[9],"key":""},{"id":"42","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"47","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"37","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Common Requests"},{"id":8,"name":"Logins and Accounts"},{"id":9,"name":"Improvements"},{"id":11,"name":"Data Security"},{"id":10,"name":"Servers and Infrastructure"}],"orderMapping":{"11":[49],"8":[34,38],"6":[33,44],"9":[40,44,46],"7":[33,40],"10":[44,46]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"699d2765-8363-3482-adef-6dbfba76fdc8","appLinkName":"System Confluence","appLinkUrl":"https://cpl-gmbh.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://cpl-gmbh.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":5,"kbLinkDomainURLs":["https://cpl-gmbh.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZGIwZmFhNy0xMjQ4LTRmNWMtYjRiNC0zNzg2OWVlMDk4NDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwODY4ODksIm5iZiI6MTc0NzA4NTY4OX0.rSBH6iAPeetq0GP-o-PtNJ132pIjHn_yZVs8VuIWvsQ","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"7db0faa7-1248-4f5c-b4b4-37869ee09847","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":46,"projectId":10014,"form":{"name":"Request a change","descriptionHtml":"","callToAction":"Request a change","intro":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","instructions":"","icon":10528,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10005","fieldConfigId":"10105","label":"Change type","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10004","label":"Standard","selected":false,"children":[]},{"value":"10005","label":"Normal","selected":false,"children":[]},{"value":"10006","label":"Emergency","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10085","fieldConfigId":"10198","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10135","label":"Critical","selected":false,"children":[]},{"value":"10136","label":"High","selected":false,"children":[]},{"value":"10137","label":"Medium","selected":false,"children":[]},{"value":"10138","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10006","fieldConfigId":"10106","label":"Change risk","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10007","label":"Critical","selected":false,"children":[]},{"value":"10008","label":"High","selected":false,"children":[]},{"value":"10009","label":"Medium","selected":false,"children":[]},{"value":"10010","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10007","fieldConfigId":"10107","label":"Change reason","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10011","label":"Repair","selected":false,"children":[]},{"value":"10012","label":"Upgrade","selected":false,"children":[]},{"value":"10013","label":"Maintenance","selected":false,"children":[]},{"value":"10014","label":"New functionality","selected":false,"children":[]},{"value":"10015","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10092","fieldConfigId":"10205","label":"Implementation plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10093","fieldConfigId":"10206","label":"Backout plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10094","fieldConfigId":"10207","label":"Test plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10095","fieldConfigId":"10208","label":"Planned start","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10096","fieldConfigId":"10209","label":"Planned end","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10008","fieldConfigId":"10108","label":"Actual start","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10009","fieldConfigId":"10109","label":"Actual end","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/46","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/46","calendarParams":{"firstDay":0,"date":"2025-05-12T23:34:50+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"699d2765-8363-3482-adef-6dbfba76fdc8","appLinkName":"System Confluence","appLinkUrl":"https://cpl-gmbh.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://cpl-gmbh.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":5,"kbLinkDomainURLs":["https://cpl-gmbh.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZGIwZmFhNy0xMjQ4LTRmNWMtYjRiNC0zNzg2OWVlMDk4NDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwODY4OTAsIm5iZiI6MTc0NzA4NTY5MH0.bmGFSYV6yxZ988zP6sZkA5LtPE8pG_SAZMg9fv7B2AE","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"7db0faa7-1248-4f5c-b4b4-37869ee09847","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}