Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"42a3d1c2248ac540b66cd63e7c2913002136b207_lout","branding":{"id":"5","key":"sup","name":"Support - CPL GmbH","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3d750df7-418c-4d31-91fc-72f0b09b9e41/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZGIwZmFhNy0xMjQ4LTRmNWMtYjRiNC0zNzg2OWVlMDk4NDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNkNzUwZGY3LTQxOGMtNGQzMS05MWZjLTcyZjBiMDliOWU0MSI6WyJyZWFkIl19LCJleHAiOjE3ODYyMDMwMTAsIm5iZiI6MTc4NjIwMjQxMH0.Pk25J3g9LJEL7AdusYdIa1qrjdTW1iUQN8YKBXM_5FI&client=7db0faa7-1248-4f5c-b4b4-37869ee09847&mode=fit","logoId":"3d750df7-418c-4d31-91fc-72f0b09b9e41","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center of CPL GmbH","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Wiki-Access","userInitialAnnouncementMessageWiki":"<p>To access our wiki please follow the following link:<br> <a href=\"https://wiki.cpl.gmbh\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://wiki.cpl.gmbh</a></p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Wiki der CPL GmbH","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center of CPL GmbH","sharedPortalName":"Help Center","announcementHeader":"Wiki-Access","announcementMessage":"To access our wiki please follow the following link:\n[https://wiki.cpl.gmbh|https://wiki.cpl.gmbh]","localeDisplayName":"English (United States)"},"sl-SI":{"localeDisplayName":"Slovenian (Slovenia)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center of CPL GmbH","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#001f39","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c42965d6-771c-4a95-bf69-12532930d48b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZGIwZmFhNy0xMjQ4LTRmNWMtYjRiNC0zNzg2OWVlMDk4NDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM0Mjk2NWQ2LTc3MWMtNGE5NS1iZjY5LTEyNTMyOTMwZDQ4YiI6WyJyZWFkIl19LCJleHAiOjE3ODYyMDMwMTAsIm5iZiI6MTc4NjIwMjQxMH0.XkVLlvxWQtXg31Lh1wS4RUaeCvpG4IU5U2BYCnMazzs&client=7db0faa7-1248-4f5c-b4b4-37869ee09847&height=300&mode=fit","bannerMediaApiFileId":"c42965d6-771c-4a95-bf69-12532930d48b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"sup","projectId":10014,"serviceDeskId":5,"name":"Support - CPL GmbH","description":"<p>Welcome! You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"33","name":"Bedienungsunterstützung","descriptionHtml":"","callToAction":"Bedienungsunterstützung","introHtml":"<p>Get help for common IT problems and questions.</p>","icon":10541,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[6],"key":""},{"id":"49","name":"Data protection request","descriptionHtml":"","callToAction":"Data protection request","introHtml":"<p>Enquiry regarding data protection or data security</p>","icon":10515,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[11],"key":""},{"id":"203","name":"Datenfehler","descriptionHtml":"","callToAction":"Datenfehler","introHtml":"<p>You are experiencing an error in the data we are showing? Please let us know!</p>","icon":10511,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[6],"key":""},{"id":"752","name":"DMS andere","descriptionHtml":"","callToAction":"DMS andere","introHtml":"","icon":10511,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[6],"key":""},{"id":"717","name":"DMS Fehler","descriptionHtml":"","callToAction":"DMS Fehler","introHtml":"","icon":10476,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[6],"key":""},{"id":"172","name":"Feature request","descriptionHtml":"","callToAction":"Feature request","introHtml":"<p>Do you have a suggestion for improvement?</p>","icon":10539,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[6],"key":""},{"id":"170","name":"Fehlermeldung","descriptionHtml":"","callToAction":"Fehlermeldung","introHtml":"<p>You are experiencing an error within one of our applications? Let us know!</p>","icon":10545,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[6],"key":""},{"id":"34","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[8],"key":""},{"id":"171","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Please let us know about the system that is unavailable</p>","icon":10699,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10699","groups":[10],"key":""},{"id":"44","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[10],"key":""},{"id":"46","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[10,9],"key":""},{"id":"38","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[8],"key":""},{"id":"40","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[9],"key":""},{"id":"42","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"47","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"37","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Common Requests"},{"id":8,"name":"Logins and Accounts"},{"id":9,"name":"Improvements"},{"id":11,"name":"Data Security"},{"id":10,"name":"Servers and Infrastructure"}],"orderMapping":{"11":[49],"8":[34,38],"10":[171,44,46],"6":[752,717,203,172,170,33],"9":[40,46],"7":[33,40]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"699d2765-8363-3482-adef-6dbfba76fdc8","appLinkName":"System Confluence","appLinkUrl":"https://cpl-gmbh.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://cpl-gmbh.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":5,"kbLinkDomainURLs":["https://cpl-gmbh.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZGIwZmFhNy0xMjQ4LTRmNWMtYjRiNC0zNzg2OWVlMDk4NDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMTQ1NjA3MjciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2MjAzNjEwLCJuYmYiOjE3ODYyMDI0MTAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.pHbo35U-iEWE6amYid-bapDi9uqWi5kpq65JpE9EMOY","targetCollection":"upload-user-collection--114560727","endpointUrl":"https://api.media.atlassian.com","clientId":"7db0faa7-1248-4f5c-b4b4-37869ee09847","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":33,"projectId":10014,"issueType":{"id":"10045","name":"[System] Service request"},"form":{"name":"Bedienungsunterstützung","descriptionHtml":"","callToAction":"Bedienungsunterstützung","intro":"<p>Get help for common IT problems and questions.</p>","instructions":"","icon":10541,"iconUrl":"https://cpl-gmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/33","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/33","calendarParams":{"firstDay":0,"date":"2026-08-08T17:20:10+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%d.%m.%Y","dateTimeIfFormat":"%d.%m.%Y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"699d2765-8363-3482-adef-6dbfba76fdc8","appLinkName":"System Confluence","appLinkUrl":"https://cpl-gmbh.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://cpl-gmbh.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":5,"kbLinkDomainURLs":["https://cpl-gmbh.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZGIwZmFhNy0xMjQ4LTRmNWMtYjRiNC0zNzg2OWVlMDk4NDciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMTQ1NjA3MjciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2MjAzNjEwLCJuYmYiOjE3ODYyMDI0MTAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.pHbo35U-iEWE6amYid-bapDi9uqWi5kpq65JpE9EMOY","targetCollection":"upload-user-collection--114560727","endpointUrl":"https://api.media.atlassian.com","clientId":"7db0faa7-1248-4f5c-b4b4-37869ee09847","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}